Refund and Return
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return:
Item must be in the same condition that you received it
Unworn or unused, with tags, and in its original packaging
Must include the receipt or proof of purchase
How to Start a Return
To begin a return, please contact us at:
📧 info@alsirajperfumes.comÂ
Exceptions / Non-returnable Items
Some items cannot be returned, including:
Perishable goods (e.g. food, flowers, plants)
Custom products (e.g. personalized items or special orders)
Personal care items (e.g. beauty products)
Hazardous materials, flammable liquids, or gases
Sale items or gift cards
If you’re unsure about your item, please contact us before initiating a return.
Exchanges
To exchange an item:
Return the item as per the above policy
Once accepted, make a new purchase for the replacement item
This is the fastest way to ensure you get what you want.
EU Customers: 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Items must still be:
In original condition
Unused, with tags
In original packaging
Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, you’ll be notified of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days
Please allow additional time for your bank or credit card provider to process the refund
If more than 15 business days have passed since your return was approved, please contact us at info@alsirajperfumes.com
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